Hotel Story Nb.21 Popsicle hotline!

Unpretentious yet highly popular.

Your guests don’t need everything one hotel can offer. But what do they find extremely valuable and exciting?

Deliver that. It’s about the power of little moments that make memories.

Exceptional service with great attention to detail for the things their guests find valuable is the secret to success of this popular LA family hotel.

They’ll get you started with free welcome drinks, sparkling lemonade in plastic champagne glasses for kids.

You’ll find lots of movies in the room and free popcorn. And nightly turndown service will leave you mints and the next day’s weather forecast.

Now, imagine sunbathing at the heated pool with a rosemary cold towel and picking up the red phone to request a popsicle. Believe it or not, it’s a popsicle hotline!

When staying with children, things like unlimited snacks, ice creams and drinks are precious perks.

Staff is there to serve you, literally. They will listen and act. For example, if you’re planning a sightseeing they will buy you passes to ride a metro for every person.

Early breakfast and late checkout are readily accommodated without additional fees.

Overall, there’s nothing posh but still an abundance of everything truly needed by their guests. Their guests are setting the standards they stick to, every time.

Note: These stories are here to inspire. However, we are not saying their realisation is perfect.

What can you learn from this example to improve your hotel?

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