Boutique hotels can not afford inattentiveness in service.

IF A GUEST NEEDS TO ASK FOR SOMETHING, THEY ARE ALREADY PAYING EXTRA.

In a today’s world, where luxury is about convenience and experience, hotels need to recognize moment of delivery and over delivery.

Meaning, boutique hotels need to IDENTIFY guests’ needs and wants BEFORE they ask for something.

And it’s not as hard to achieve this as it sounds.

It’s NOT unreasonable either, if you want to be SUCCESSFUL hotel.

And, it’s definitely not expensive to provide attentive service.

BUT it does require neat business structure, meaning for example that your employees understand your hotel’s concept and vision, empathize with a guest and are trained to spot their needs and want.

“Attention is the most expensive today” – same goes with attention of your employees. You need to motivate them to pay close attention to guests and their comfort.

Being ALERT, WATCHFUL, THOUGHTFUL, CARING – that’s what you need your team to be. But how do you set standards around this and train them so?

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