Every owner needs an outside perspective but NOT from traditional consultants.   You need it from people like me – independent, proactive...

What are you NOT doing when you are projecting demand and occupying with market analysis?   You are avoiding the work of: -      ...

That’s just the nature of human brains. And hotel guests are no different.   Trick – anticipation.   Of course there are going to be...

When you come up with a niche that sounds great and unique, do not underestimate its implementation.   You will probably have an...

It’s specific people enjoying specific experiences.   Experience economy is all about the effect a product or service has on people’s...

Traveling often means being in a new environment, which can become stressful at times. Even if we are excited, it’s still a stress for a...

Of course architectures design spaces with users in mind. For example, if users are families, a floor plan is going to look differently...

Some destinations are not branded as returning. Paris, London, New York or Dubai will most likely be perceived as a destination likely to...

It is one thing to optimize and follow your financial numbers. And let that be. But don’t collide it with guest experience.   It’s not...

It’s funny but yesterday I (who prides myself for being able to figure out anything) found out I was putting the garbage bag in a bin ALL...

Okay, it’s been going for a while now. If you haven’t actually been frustrated by this one, you must be the type of person bringing your...

Hotel concept and hotel philosophy are NOT implemented all at once and once for all.   There are infinite ITERATIONS throughout the hotel...

Doing market segregation is not differentiation per se, but the way you respond to their needs and wants is what separates you from...

One of those hotels whose owners/directors/managers respond to bad reviews by: -       defending themselves, -       sending annoying...

Providing a service is a job. Hospitality is attitude.   Providing a service is SIMPLE. Hospitality is HARD.   It’s hard BECAUSE it is...