Complains are part of business BUT what if you would have no complains. What would you need to do, what would you need to change if you...

Hospitality should NEVER be transactional. Transactional meaning – you pay, we deliver. The more you pay, the more we deliver. The more...

Season or off season – it’s up to you to inspire them to come. Surely, during the season it’s easier because you don’t have to make up...

The goal is not to have them book that room. Your mission doesn’t end with them booking a room. Your mission starts when they come. And...

Forcing things to seem like they are functioning well is faking it. Culture is not a nice gathering dinner, mini golf or even spa trip....

Some owners want to do as much as they can, micromanage their team and don’t trust anyone completely. Don’t be one of them. Quality and...

Brand equity is the value of your company’s brand. It’s about your customers/guests perception of your product/service. When they...

“Money makes the world go round.” But not everyone are motivated by it. ASSUMING you are already paying your team fair rates so the...

Guests and employees should be connected via hotel’s philosophy. Read that again. It’s not all about how to please your guests. It’s not...

It is when you concentrate more on market research and competition, that you are not sure what your unique concept is. One-of-a-kind...

There is nothing wrong in inspiration. But if you start following trends, you will end up chasing them. Instead be loyal to your own...

It’s already there. You just don’t emphasize it. You don’t see it as a value so you don’t market it. It’s easy to be pushed into what the...

Change them. That is the mission. Connect in a way which makes them open, something happens inside and they are not the same. That place,...

“What brought you here, won’t bring you there” – they say. But then again – “If it ain't broke, don't fix it.” – someone shout. So, which...

If we made a survey today, what would your guests say the MAIN REASON FOR CHOOSING YOU over others is? Are you cheaper or better? Or...