Experience is created every minute. It is not an upgrade option.

Experience is NOT just an event.

Experience is at least a contact with that event. It’s an impression and observation of that event. But most importantly it’s a state because it stays with us.

There is also everything before and after a certain event. And as a human being we emotionally experience life and form micro opinions over and over again.

People are biased by that first impression and that’s how we form expectations. But every small gesture will set us in certain direction.

Obviously, you can plan special moments (and you should) and therefore influence their experience.

But it’s usually one or two occasions when hotels surprise guests DELIBERATELY.

And these are (almost) NEVER INNOVATIVE.

Guests start experiencing your brand before they even book.

When they book and before they come, you have plenty of time to start CURATING their experience.

There are limitless ideas, NOT YET SEEN, hidden in your hotel concept and story.

READY to unfold and apply them?

Schedule a free discovery call HERE

Tell us YOUR story & get REAL feedback.

ELEVATE your hospitality business.

Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.