Firing someone for a genuine mistake will not fix anything.

Owners, have an EXTREME OWNERSHIP of all the things happening in your hotel.

It’s not about whose fault something is, whether a guest is right or an employee made a mistake. Your interest, as an owner, should always be “WHY that happened”.

If it looks like employees’ mistake, your systems and procedures are probably not good enough, there is something to OPTIMIZE.

If it looks like guest’s unreasonable request, your marketing and branding are probably NOT aligned with your offer and service delivery.

It’s not about being right or too proud too early. IT’S ABOUT building something solid and self sustained, providing exactly what you sold and better, gathering like minded people and letting the story grow beyond you.

Schedule a free discovery call HERE

Tell us YOUR story & get REAL feedback.

ELEVATE your hospitality business.

Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.