FRICKING HOT CAPPUCCINOS !!!

This is NOT only the case with cappuccinos.

This can happen with ANYTHING!

Owners expect employees to know their job when INSTEAD they are the ones to set standards, expectations and control the delivered product, service and experience.

This is what is called - company's KNOW-HOW.

People have skills and some common principles for doing things in their industry BUT it's your company that should have SPECIFIC procedures and standards, targeted QUALITY and METRICS of success!

We could argue what those principles could be, like someone not preparing hot cappuccino, but many times it'll be clear if we are willing to accept responsibility.

Owners get GREATER rewards but also need to take GREATER responsibility.

You can’t expect to scale, stand out in the market or yield more, if you are not willing to SEE flaws in your business and correct them.

How do you manage to maintain quality everywhere and anytime?

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ELEVATE your hospitality business.

Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.