Guests care about realness of an experience not consistency. False.

They care about BOTH.

Realness of experience means how authentic and GENUINE your service is.

Consistence means having standards and protocols for providing specific experience EACH AND EVERY TIME.

But these two DON’T collide.

Not having protocols DOESN’T MAKE YOU spontaneous and more genuine.

It makes you chaotic and likelihood of providing the best service drops. It depends on someone’s mood or specific employee or the level of business.

Yet, you do want to engage your team and encourage them to be WATCHFUL and RESPOND CREATIVELY to guest’s needs, spoken or unspoken.

Consistency is about form and shape.

It’s BODY that HOLDS A GUEST’S SPACE FOR BEING.

Genuine service is willingness to host and interest for another human being.

It’s SOUL that charms a guest and confirm they BELONG there.

That’s when they feel COMFORTABLE and WELCOMED.

It’s TRUST and LOVE matters.

Schedule a free discovery call HERE

Tell us YOUR story & get REAL feedback.

ELEVATE your hospitality business.

Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.