Ineffective service and unengaged staff are costing you money.

Attentive service is NOT just having fast service and polite vocabulary. McDonalds does this too.

If it’s that easy, everyone would be well-known Relais and Chateaux resorts.

It has to be genuine and with integrity for what your hotel represents paired with hospitality mindset and skills.

IT’S ABOUT being at service with your skills, readiness to assist, save someone’s time and energy, giving suggestions, communicating with eye contact, reading a person ahead of time, leading a clear communication while culturally adapting and so much more.

When a guest needs something or is thinking about something, they want to be ANTICIPATED. They need to be inspired, supported or encouraged OR on the contrary, given possibility to show off, have fun, connect and discuss topics.

In any of the cases, if your personnel is NOT attentive, willing, ready and delighted to serve, act and provide, a guest WILL FEEL betrayed, unimportant, like a burden, stressed, etc.

And feeling this way will only lead them to giving up, withdrawing and writing your hotel off once for all.

Why so dramatic you ask? Aren’t we people dramatic in general? That’s how your guests will react. It’s scientifically proven that we are too often acting IRRATIONALLY.

So, guests are trying to do something nice for them, to enjoy or confirm their status, fulfil their intentions, make life a bit easier, feel better, belong, and YOU RUIN IT by not being there to LISTEN and CONTRIBUTE.

It’s much more than a service.

Yet, it’s not bare pleasing and faking extreme politeness and accommodating every guest need without broader context of both your values and concept.

That’s why it’s called hospitality.

Schedule a free discovery call HERE

Tell us YOUR story & get REAL feedback.

ELEVATE your hospitality business.

Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.