No employee can care as much as you do unless they have something at stake.

Owner is NATURALLY the person who cares the most about their business.

ONE it’s about their vision and mission.

And TWO it’s about reward.

Which means money, freedom of working for themselves, building something that’s their legacy, etc.

Employees should care. But it’s up to owner to introduce them to business values and mission and how they can contribute.

Understand what EACH AND EVERY employee is motivated by, is it money, promotion, recognition, problem solving action or something else.

It’s NOT just about money.

It’s making people INVOLVED.

What do they appreciate when it comes to NATURE OF THE ROLE itself, is it performing no brainer actions, creativity or being in charge?

Use this opportunity to determine what would be SUITABLE ACCOUNTABILITY for them.

What is the level of decision they can be responsible for and would be HAPPY with?

Give them what THEY WANT, but do make of it what YOU NEED.

Create circumstances in which EVERYONE has reason to CARE MORE.

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ELEVATE your hospitality business.

Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.