Note for managers: If you’re not serving guests, you better be serving the ones who do.

One of THE MOST IMPORTANT DECISIONS in your business is who your managers are and how they perform on their job.

THE QUICKEST WAY to see if your management is doing well are NOT some performance indicators but general atmosphere in the whole team.

Forget about reports and observe everyone in a team.

Are your employees relaxed and in a good mood?

Are your employees confident and independent?

Are your employees focused and proactive?

Who do they approach first when they need help?

How often and how openly do they discuss work?

It’s NOT ENOUGH that managers make sure there are no major problems.

Your managers need to observe everyone in a team ON A DAILY BASES.

MEANING emotional state of employees, challenges they approach and ways they resolve problems, level of their hard and soft skills in a specific situation, etc.

AND AFTER THAT, managers need to address those regularly and in a clever ways which for an aim have constant progress.

Unfortunately, it’s not rare that managers are busy with the everyday business flow, occupied and have everything under control meaning there is no drama.

This in fact, is not their most important job and does not help you in your business long term.

Pretending to care for a team or maybe even not knowing what that really should look like, is so often seen. And everyone in a team knows when this is the case.

They just choose not to talk about it. But you should. It will do loads of good for your business.

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