Once you promise something, you need to deliver it each and every time.

It’s NOT enough to deliver it every other time. Maybe for a VIP or an influencer.

You need to deliver the promised experience to EVERY SINGLE GUEST.

Otherwise, don’t promise the things you don’t USUALLY do.

Or the once you charge extra for. It’s fine to charge something but NOT everything.

Most of experiences should be INCLUDED.

When you fail to provide consistent service, guests LOSE TRUST in you.

That’s why it’s important to train you team to provide base experience and standardized quality as the way they ALWAYS do their job.

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Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.