Redefined luxury. But not the way you expect it.

Definition of LUXURY CHANGED than what it used to be 30 years ago. Today value is perceived in education, experience driven goods and services that make one’s life easier.

CONVENIENCE is the one most valued. It never gets explicitly expressed but it’s the one always assumed.

Having something build, made, set, done for one’s convenience saves both time and energy. AND people are ready to pay money for it.

Again, it’s not how they will articulate the problem/benefit, but that is exactly what will make them either frustrated, angry and feeling neglected or at ease and well taken care of.

NOTING can make up for the lack of convenience. It would be TOO LATE since time and energy are already gone into frustration and effort.

Of course the real meaning of what convenience could mean for your hotel depends on who your guests are and what they need.

To ensure convenience try out every single thing in your hotel JUST AS IF YOU WERE YOUR OWN GUEST.

Find things that annoy you, loose your time or have no real purpose but can make trouble.

Be your own guest. Fix everything that is inconvenient. You’ll do your hotel a favour.

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ELEVATE your hospitality business.

Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.