Standardisation VS. Customisation

How do you stick to standards while also customising guest’s experience? 

Standardisation is the level of your PRACTICE and 

customisation is the level of your POTENTIAL. 

You need BOTH. 

There is no conflict between these two. 

Standardisation enables customisation. 

Is it more difficult to encourage your team to go above and beyond for a guest or to follow standards and procedures?

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Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.