Standards and procedures do not make you less genuine and more generic.

Standards and procedures can be very genuine and unique. When they fit your concept, even the simple tasks such as serving a table or cleaning a room can be done differently from what is usual.

You can add YOUR SIGNATURE to everything. You can create results for your guests that are easy to notice, fresh and to the point.

When it comes to your employees, teach them how to do things your way instead of relying on their experience from the previous hotels.

Create efficient but fun BACKEND SYSTEMS that both your employees and your guests will see results of and enjoy being part of.

Having well-organised systems in the backend of your hotel assumes HAVING and IMPLEMENTING standards, protocols and procedures.

Clean backend allows everyone to do their job in the easiest, fastest and perfect way.

BUT, how does it affect guests?

Guests don’t think about what is going on behind the counter. They are interested in the FRONTEND.

HOWEVER, this doesn’t mean your guests will not feel when there is a mess in your business internally. They WILL, clearly and loudly and this will REPEL them.

You can NOT deliver consistently and up to your own standards guests are used to, if the backend is unorganized. Backend systems exist to support YOU first of all.

They ensure CONSTANT QUALITY for every single guest, each and every time. From here on, you have the opportunity to overdeliver, surprise and create many SPECIAL MOMENTS.

Having determined and written rules on which your hotel operates is necessary for running your hotel sustainably over the years.

There are always other options but it’s not going to be NICE AND EASY.

You know how to serve your guest BUT

HOW DO YOU MAKE SURE every single employee of yours knows that too and is confident to do it and execute it every time? By utilising backend systems.

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Master consistent excellence DELIVERED in practice.

Be WORTH EVERY PENNY & every second of your guests.