When there’s no standardization, employees have more freedom but system enters chaos.

Standardization makes everything in your company EASIER.

More standardized processes mean LESS mistakes, LESS decisions to be made, LESS energy and time wasted, LESS questions.

On the other side, it also means LESS creativity, communication and dynamics, happenings and fun in general.

And that is exactly what customization brings and makes up for.

Customization serves as a tool to engage employees AND constantly improve standards.

Standardization brings more clarity about job in general which in return allows for freedom in some way and this can be directed towards customization.

NEITHER is better, they NEED each other.

Business without systems is NOT sustainable and can not provide CONSISTENT QUALITY of service.

Standardization builds trust and guests feel taken care of.

Customization makes guests feel special and surprised, impressed and important.

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