Did you know that 300 000 bees used to live on the 20th floor in the middle of Manhattan for 8 years in one of the most famous hotels in...

Wine and cheese making, goji berries spa or thermal water cuisine? Making your boutique hotel unique is fun and NOT A MYSTERY at all....

If you are doing things someone else could be doing, you will have no time to think about the vision, direction, strategy,...

CAN YOU go on vacation knowing everything will be fine in your hotel? STOP micromanaging everyone. Believe me, you do NOT want to be the...

How to go from online follower to loyal guest??? Create DESIRE before they book. Sell them what they WANT. Build EXCITEMENT before they...

You might pay something CHEAPER NOW, but it will COST YOU LATER. Lack of features means cheaper production therefore lower price, but...

Unique hotel concepts just amaze you. They leave you in wonder or feel deeply touched. They are nothing like you’ve ever SEEN. Whether...

Part I: From online follower to LOYAL GUEST. Create DESIRE before they book. Sell them what they WANT. Build EXCITEMENT before they...

Great employees are NOT difficult to find. Anyone can be a great employee when on the right place with right perspective given by an...

Would you mind someone LICKING Hollandaise sauce over your Eggs Benedict to fix how it looks on a plate? Or DIPPING their finger in your...

NEVER pretend you care, instead, try to care. “If you’re not telling the truth, at least don’t lie.” Listen, observe, understand and ACT...

This is NOT only the case with cappuccinos. This can happen with ANYTHING! Owners expect employees to know their job when INSTEAD they...

Differentiation is the key for positioning. This is how we do it: APPLIED values and tangible story, CONSISTENCY in quality of service...

Don’t be boring. Be authentic. But authentic TO WHAT? What is your unique hospitality approach? Blindly following trends is NOT a good...

It’s HIGH TIME you developed your own hospitality approach to be recognised by. Apply your concept in absolutely everything. Let those...