A hotel is one building or complex of buildings on the same location with rooms inside. Well, not necessarily. This hotel has multiple...

Value is relevant to a person. What you find valuable, someone else would NOT accept for free. And the other way around. Something...

“It can happen to anyone.” – It’s true. But the moment when your team has made a mistake is not the moment to take care of your team but...

Good employees are made. Made by you. And it’s easier than it sounds. Search for people with good hospitality attitudes and you just got...

Part I: From online follower to LOYAL GUEST. Create DESIRE before they book. Sell them what they WANT. Build EXCITEMENT before they...

Guests are paying for what you promised. They have expectations and THEY EXPECT you to fulfill them. If you want to have satisfied...

How do you arrive at an accommodation with no traffic infrastructure anywhere near it? By using air corridors of course! Inbound and...

One of THE MOST IMPORTANT DECISIONS in your business is who your managers are and how they perform on their job. THE QUICKEST WAY to see...

Superpower or mess? It depends on you really, the owner. A small independent boutique hotel can easily change strategy, try out new...

There are two layers of service. First is standardization and second is customization. FOR YOU, standardization means smoother...

Great employees are NOT difficult to find. Anyone can be a great employee when on the right place with right perspective given by an...

It doesn’t. But maybe personalized embroidery on pillowcases will? Maybe. Some people will love it, but is it your people? If not, who’s...

Some of us are obsessed with fashion. Therefore, what better thing to offer than a fashion inspired hotel to stay in. Even when using...

Welcome gift of your best champaign and chocolates can be TOTALLY UNAPPRECIATED if your guests don’t drink alcohol and eat sugar....

“Can’t wait to come back to and already imagining when that could be” AND NO, it’s not about loyalty programs to lure people to stay with...