Hospitality in some cultures is closely connected to Devine. It’s a relation between a host, a guest and God.   Taking care after a...

“You’re crazy, how can you make a hotel of salt? No one will go there.” Lucia remembers people saying to her and her father.   Today,...

Definition of LUXURY CHANGED than what it used to be 30 years ago. Today value is perceived in education, experience driven goods and...

It’s not merely about accommodation anymore. And it’s not applicable only to luxury offers, same goes for affordable to cheap options.  ...

Are you one of those “TRULY A HOTEL WITH A DIFFERENCE” or “FOR LONG TERM MEMORIES”?   “MORE THAN A HOTEL” or “HOME AWAY FROM HOME”?  ...

Don’t FAKE to be part of some popular movement if you’re not honestly into it. Just because you think it will bring you more guests and...

Ever heard of a Swiss cheese model?   Imagine slices of Swiss cheese (it has random different sizes of holes in it) standing upright in a...

Choose your experience package.   You’ll stay in one of the silos, all having three levels of living area, bedroom with balcony and...

Yesterday, I ordered coffee and cashier wrote the type of milk and coffee on the cup like they USUALLY do.   But yesterday, I was ALL...

Market analysis and benchmarking offer awareness and insights into market supply and demand, economy, risks and opportunities etc.  ...

First of all, every UNIQUE accommodation look ALIKE nowadays. Irony, right?   Second, it’s NOT even aesthetically appealing anymore.  ...

Someone needs to tell you not to WASTE MONEY on marketing, branding, videography, influencers, even ads and modernisation of your hotel. ...

Well-delivered PROMISED offer is job well done.   But well-noticed small details about a specific guest is what EXTRAORDINARY service is....

They promote ecotourism.   The hotel looks like a grass-covered mountain and spews water like a geyser. As such, it blends well with the...

Owners, have an EXTREME OWNERSHIP of all the things happening in your hotel.   It’s not about whose fault something is, whether a guest...