Delegating tasks or outsourcing for specific areas does NOT mean you also transfer the ownership of the outcome. Sure, you delegate...

It’s NOT enough to be excellent ONCE or TWICE. You need to show up at the top of your game each and every time, with every single guest. ...

Everyone NEEDS systems. Literally everyone. You, me, that big hotel, that small guesthouse, your grandmother. (I’m not even kidding. We...

People like being loyal to businesses. Your guests would love to come back and they wish you showed up as promised so they can...

STOP looking at what successful hotels are offering, their prices and deals. Especially the big chains. Market analysis is NOT what you...

LISTEN, copying what others have done well will not differentiate you. That being said… Copy principles but implement them YOUR WAY. ...

If you don’t build an HONEST relation with your guests, next time, they will CHANGE you for some other hotel they want to try out. ...

Standards and procedures can be very genuine and unique. When they fit your concept, even the simple tasks such as serving a table or...

When you execute your standards properly, you’ve accomplished your job half a way. The other half is PERSONALISED TOUCH, being authentic...

When you rely solely on paid marketing, your costs keep RISING, you do NOT serve only your ideal guests and as a result it’s DIFFICULT to...

Sure, employing a person WITHOUT an experience sounds irresponsible, unnecessary and looks like it will take lots of time for training. ...

People don’t know how to behave in unusual situations. They just REACT. You can not control guests BUT you can train your employees for...

In the past few years, many new buzzwords appeared. People noticed what was valued in the market and just copied the same words. WITHOUT...

This morning, just like any other, I was getting cappuccino in the same local cafe. There is a reason I come here, among many other...

Increasing rates is more profitable than increasing occupancy. But, it requires delivering more value to your guests. Hotel owners LOWER...