Good employees are made. Made by you. And it’s easier than it sounds. Search for people with good hospitality attitudes and you just got...

Guests are paying for what you promised. They have expectations and THEY EXPECT you to fulfill them. If you want to have satisfied...

One of THE MOST IMPORTANT DECISIONS in your business is who your managers are and how they perform on their job. THE QUICKEST WAY to see...

Superpower or mess? It depends on you really, the owner. A small independent boutique hotel can easily change strategy, try out new...

There are two layers of service. First is standardization and second is customization. FOR YOU, standardization means smoother...

It doesn’t. But maybe personalized embroidery on pillowcases will? Maybe. Some people will love it, but is it your people? If not, who’s...

Welcome gift of your best champaign and chocolates can be TOTALLY UNAPPRECIATED if your guests don’t drink alcohol and eat sugar....

“Can’t wait to come back to and already imagining when that could be” AND NO, it’s not about loyalty programs to lure people to stay with...

Many owners either perform MULTIPLE DUTIES themselves or MICROMANAGE their team. This is called CHILDHOOD PHASE, which is the first two...

You should use guest reviews to enhance your operations, offer and service. But, this might already be TOO LATE. AND speaking the truth,...

There is nothing unique in half board service BUT if it’s vegan buffet than we are talking about differentiation. Saying you’re “adults...

In the early development of a hotel, owners are lead to define concept, mission, values etc. The problem is, they never come to the phase...

Providing a service is SIMPLE. Hospitality is HARD. It’s hard because it is genuine, honest, individual, attentive, interested, humble,...

When a guest comes to your hotel, they come with certain intentions, such as to work or to relax, spend some time with family or partner...

Yes, you read it right. NO JOB EXPERIENCE yet ONE OF THE BEST. How? This is not to say working in a hotel is easy, no way. But, in...