This is the main strategy for the success of a boutique hotel with high-level service. The main purpose is over delivering to your...

A guest comes with certain expectations. They think they paid for these expectations, so that’s a bare minimum you should do – meet those...

Well, chances are if you have loyal guests, you know how. UNLESS they are not ideal guests and you would rather position in the...

It’s all about HOW you implement them. And how you implement them depends on your company culture and your business mindset really. You...

It’s simple as that. But CAN YOU really be objective when it comes to your own hotel? We tend to IDEALIZE our business because we know...

Standardized doesn’t mean being the same like everyone else. No, no, no. Standardized means that you set a FRAMEWORK which someone can...

Instead of arguing who comes first, GUESTS or EMPLOYEES, let’s conclude both are important and one without other doesn’t make sense. ...

Attentive service is NOT just having fast service and polite vocabulary. McDonalds does this too. If it’s that easy, everyone would be...

Definition of LUXURY CHANGED than what it used to be 30 years ago. Status is showed much differently and value is perceived in...

It might sound that lowering room prices while CHARGING EXTRA for a spa or overpricing water is wise business strategy. STOP it right...

Some factors belong to circumstances and can not be changed. Location is one of them. Unless you are selling a hotel and buying a new...

Marketing is NOT the solution. Can it bring you more guests and increase occupancy? Yes, BUT at what costs? And I mean long term costs. ...

You CAN’T amaze people who are not into what you have to offer. You attract guests who think ALIKE by communicating your values and...

Hotel industry EVOLVED. With busy lives, people today are after experiences and intense feelings more than ever before. They are BUYING...

The only constant thing is change, they say. Agree or not, this is the world we live in. But since everything is CONCENTRATED nowadays,...